Now it’s easier than ever before to securely manage, track and pay your invoice with MyBilling and E-Pay from tw telecom. These services provide you with the ability to conveniently view and pay your tw telecom invoice safely and securely-- and it’s FREE! Invoice View allows you to download your invoice directly from our Web site as soon as it becomes available. You can easily review invoices for your three most current months of service plus, you’ll also be able to download your usage and circuit information so you can format the data to meet your business needs.  E-Pay, available with MyBilling, gives you the ability to pay your bill online and reduce your monthly paperwork.   Here’s how it works:  Each month, we’ll notify you by email that your invoice is ready.  You can then conveniently access your invoice online and use E-Pay to process your payment. It’s just that simple! 

• My Portal’s MyBilling (self register at https://customerportal.twtelecom.com )
• EDI

We do not currently support the manual entry of invoices in our customer’s payment systems.

If you have questions or need assistance regarding electronic invoicing, please email us at ElectronicInvoicingSolutions@twtelecom.com.

MyBilling FAQ's

• Who can use MyBilling?
  MyBilling is available to all tw telecom end user billing customers.
• How do I register for MyBilling?
  Click the MyBilling link in the first box above. This will take you to the MyPortal web page. Select the "MyBilling" link in the "Registration" section. This will forward you to a link called "New User, Proceed with registration", fill out that form with your account number and invoice dollar amount, read the terms and check the box. The "Verify My Account" link will then become available to select, and this will forward you to an information screen where you can submit your registration request. You will receive an e-mail notification stating your successful registration.
• How do I discontinue my paper?
  You may discontinue receiving your paper bill at any time. Simply log-in to MyBilling and click on the "Go Green" button.
• Is MyBilling information secure?
  We’ve taken every step to ensure that MyBilling is secure. Our site is set up to maintain your privacy and protect all confidential information by requiring you to log-in with a unique user name and password. You will have the ability to establish your user name and password during registration.
• How will I know when my monthly online invoice is ready?
  You will receive an e-mail notification from tw telecom in approximately four business days after your bill date. This email will contain a link to MyPortal. Simply access MyBilling's 'Download Center' to view your invoice.

E-Pay FAQ's

• Who can use E-Pay?
  E-Pay is available to all tw telecom End User customers who have registered for MyBilling.
• Is E-Pay Secure?
  tw telecom has taken every step to ensure the privacy and security of your payment transaction. Your confidential bank account information is not displayed on MyBilling nor E-Pay. For security purposes, E-Pay will require that you enter confidential bank information and your password for every payment transaction.
• Is E-Pay Easy to Use?
  Every JP Morgan Chase E-Pay web page has a HELP link at the top of the page with easy to follow instructions. Here is a document to help you insure your computer's browser settings are compatible with the E-Pay system. See the recommended browser settings here.
• Is there a cut-off time for eCheck and Credit Card payments to be applied to my current invoice?

  tw telecom produces bills on the 1st, 10th, 15th, and 20th of the month. All amounts billed are due by the next billing date. ECheck and Credit Card payments are posted to your tw telecom account the day following settlement. To insure that eCheck and Credit Card payments that you have selected to settle “same day” are on-time, your online payment confirmation must occur prior to 4:00 p.m. MT at least two business days prior to your bill date. For example:

  Current bill is dated August 1st

  Payment is due prior to September 1st

  ECheck payment is entered prior to 4:00 p.m. MT on Thursday, August 29th with a settlement date of August 30th

  New bill is created on Saturday, September 1st

  ECheck and Credit Card payments are not processed by tw telecom on weekends or federal holidays.   Please take this into consideration when making online payments.

• How will I know my payment is being processed?
  E-Pay will send an email to you with the confirmation number identifying your payment request if you check the "Send me an email confirmation" box on the Verify Payment Detail page. If you do not check the email box, you may print the confirmation page. JP Morgan Chase will present a confirmation number on the E-Pay "Payment Confirmation" page as the last step in your payment request process. The email confirmation will be from noreply@payconnexion.com
• I would like to pay via credit card
  tw telecom now accepts credit card payments. This payment option is only available to Enterprise Small Business, Education, and Government customers. All other customers can continue to pay by check, or electronically by ACH or Wire Transfer
• Who do I contact if I have a question about a payment appearing on my bill or about a payment I submitted online with E-Pay?
  You may log into E-Pay and review payment history and the status of payments made through E-Pay. You may also contact Customer Care at 1-800-829-0420 Monday - Friday 7am to 7pm CT.
• Can I set up a recurring payment?
  Any customer can sign up for recurring ACH, please choose the Setup icon under Recurring Payment for each account within E-Pay. For Customers eligible to pay by Credit Card, a recurring payment can also be set-up via E-Pay.